Terms & Conditions
ARLI GEEKS Terms & Conditions
TERMS & CONDITIONS – AUSTRALIA
Last updated: 30 August 2026
1. ABOUT THESE TERMS
These Terms & Conditions apply to products and services supplied by ARLI GEEKS Pty Ltd (ARLI GEEKS, we, us or our) in Australia.
These Terms apply to ARLI GEEKS and our service brands, including:
- Techixite
- Netixite
- Cloudixite
- Guardixite
- Appixite
- Agentixite
- Webixite
- Leadixite
- Compixite
- any other ARLI GEEKS product or service.
In these Terms, Customer, you and your mean the person, business or organisation purchasing, ordering, approving or using our products or services.
By ordering, purchasing, booking, approving, accessing or using our products or services, you agree to these Terms together with any applicable quotation, proposal, order, project scope, statement of work, service schedule, subscription, service plan, product terms or other written agreement.
If there is an inconsistency, the more specific approved written agreement, quotation, order or service document applies to the extent of that inconsistency.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.
2. PRODUCTS AND SERVICES
ARLI GEEKS may provide:
- IT support and Managed IT services;
- networking, Wi-Fi and IP telephony services;
- cloud and virtualisation services;
- cyber security services;
- business applications;
- AI and automation services;
- website design and development;
- digital marketing;
- assessments and consulting;
- technology projects;
- remote and onsite support;
- computers and business hardware;
- gaming PCs and gaming equipment;
- peripherals and accessories;
- software, licences and subscriptions; and
- related technology products and professional services.
The exact scope, inclusions, exclusions, deliverables and pricing for a particular engagement are determined by the applicable service description, quotation, proposal, order, service schedule or other approved written agreement.
3. ORDERS, CHECKOUT AND ACCEPTANCE
A quotation, proposal, website listing or product listing does not require ARLI GEEKS to accept an order or engagement.
An order or engagement may be accepted when you approve a quotation or proposal, place an online order, issue a purchase order accepted by us, pay a requested invoice or deposit, confirm acceptance electronically, or otherwise instruct us to proceed and we accept that instruction.
When placing an online order, you confirm that you have reviewed the applicable product description, specifications, compatibility requirements, quantities, pricing, delivery information and these Terms & Conditions before completing the purchase.
For hardware and physical products, placing an order confirms your understanding that ARLI GEEKS does not offer change-of-mind returns unless expressly agreed otherwise in writing.
For software, licence keys, subscriptions and digital products, you acknowledge that cancellation or refund may no longer be available once the product has been issued, activated, downloaded, registered, assigned, provisioned or committed with the relevant vendor.
These conditions do not affect any right or remedy that cannot lawfully be excluded under Australian law.
We may decline or cancel an order before supply where reasonably necessary, including where a product is unavailable, pricing or product information contains a material error, required information or access has not been provided, there are technical, security, safety or legal concerns, an account is materially overdue, or we cannot reasonably provide the requested product or service.
If we cancel an order that has already been paid and no product, service or non-refundable third-party commitment has been supplied or incurred, we will refund the applicable amount.
4. PRICING AND GST
Unless expressly stated otherwise:
- prices are in Australian dollars;
- GST is additional where applicable;
- prices exclude freight, travel, accommodation, third-party products, software, licences, subscriptions, materials and other expenses unless expressly included;
- pricing is based on information available when the quotation or service was prepared; and
- work outside an approved scope may incur additional charges.
Once a quotation or order has been accepted, the agreed price applies to the approved scope unless the Customer requests a change, information or assumptions supplied to us were materially incorrect, additional requirements are discovered, variable third-party costs change, the scope changes, or both parties agree to a variation.
5. PAYMENT
Payment terms are shown on the applicable quotation, invoice, order or agreement.
Depending on the product or service, we may require payment in advance, a deposit, milestone payments, payment on completion, recurring payments or payment within an agreed invoice period.
Customers must provide accurate billing information and pay undisputed amounts when due.
Where an undisputed account becomes materially overdue, ARLI GEEKS may, to the extent permitted by law and after reasonable notice where appropriate, pause non-critical work, suspend affected services, withhold unpaid deliverables, decline additional work or require payment before further services are provided.
Suspension does not remove obligations for products or services already supplied or costs already properly incurred.
6. DEPOSITS AND SUPPLIER COMMITMENTS
Deposits or advance payments may be required before we order products, procure hardware, procure licences or subscriptions, allocate specialist resources, commence custom configuration, build custom computers, reserve project capacity or make non-refundable commitments to third parties.
If a Customer cancels after reasonable costs have been incurred or non-refundable supplier commitments have been made, those costs may remain payable to the extent permitted by law.
PROFESSIONAL SERVICES
7. ON-DEMAND SERVICES
On-Demand services are intended for one-off support, troubleshooting, changes and defined technical tasks.
An initial estimate, RemoteFix-Quick service or other triage does not guarantee that an issue can be resolved within a particular duration.
If additional issues are discovered, work exceeds the original estimate, the requested scope changes or another service is more appropriate, we may recommend additional work or a different service option before continuing where practicable.
Where an initial triage fee is stated to be creditable toward a subsequent service, that credit will be applied according to the applicable service pricing terms.
8. MANAGED SERVICES
Managed Services apply only to the users, systems, devices, infrastructure, platforms and services expressly included in the approved service scope.
Depending on the applicable plan, Managed Services may include monitoring, maintenance, support, review, reporting and recommendations.
Unless an applicable Service Level Agreement expressly states otherwise, Managed Services do not guarantee uninterrupted availability, zero downtime, prevention of every technical failure or cyber incident, detection of every vulnerability, recovery from every data-loss event, or compatibility with every third-party product or platform.
Systems, devices and services outside the approved scope remain the Customer's responsibility.
9. ASSESSMENTS
Assessments are point-in-time reviews based on the agreed scope, information supplied, systems made available, access provided and conditions existing at the time.
An assessment does not guarantee that every fault, vulnerability, risk, capacity issue, configuration issue, compliance concern or future failure will be identified.
Findings and recommendations are provided to assist decision-making.
Remediation, implementation or ongoing support is not included unless expressly stated in the approved scope.
10. PROJECTS
Projects are delivered according to the approved quotation, proposal, project scope or statement of work.
A project may define objectives, deliverables, responsibilities, assumptions, dependencies, milestones, testing, documentation, handover and expected delivery timeframes.
Project dates and timeframes may change because of Customer delays, access limitations, delayed approvals, third-party providers, supplier availability, product delays, unexpected technical conditions, scope changes or circumstances outside our reasonable control.
Changes to the approved scope may require a variation and additional charges.
11. CUSTOMER RESPONSIBILITIES
Customers must provide accurate and complete information, provide authorised access when reasonably required, ensure they have authority to provide access to systems and information, provide timely approvals and decisions, maintain required licences and subscriptions, notify us of material changes to their environment, follow reasonable technical and security instructions, use products and services lawfully, and maintain systems and services outside our approved scope.
Where backup responsibility is not expressly included in our service, Customers remain responsible for maintaining appropriate backups.
12. ACCESS TO CUSTOMER SYSTEMS AND INFORMATION
You authorise ARLI GEEKS personnel and approved service providers to access systems, devices, accounts, infrastructure and information to the extent reasonably required to perform authorised work.
Customer systems may contain personal, confidential or sensitive information, including health information.
ARLI GEEKS will use such access only for authorised service purposes and in accordance with our Privacy Policy, applicable agreements, Customer instructions and applicable law.
Customers remain responsible for ensuring they have appropriate authority to provide ARLI GEEKS with such access.
13. BACKUPS AND CUSTOMER DATA
Technology changes, repairs, migrations, upgrades and configuration work may involve risk to systems and data.
Customers should maintain current and appropriate backups before substantial technical work unless backup responsibility is expressly assigned to ARLI GEEKS.
Where ARLI GEEKS provides backup services, our responsibilities are limited to the approved service scope.
No backup or recovery system can guarantee successful recovery of every file, database, system, application, virtual machine or configuration.
Recovery may depend on backup integrity, retention, encryption, storage, corruption, compatibility and third-party platforms.
14. CYBER SECURITY
Cyber security services are intended to identify, reduce and manage technology risk.
No firewall, security platform, monitoring service, assessment, configuration or managed security service can guarantee that a system will never be compromised, attacked, infected, breached, disrupted or affected by previously unknown vulnerabilities.
Customers remain responsible for maintaining appropriate organisational, technical and procedural controls appropriate to their business.
ARLI GEEKS is not responsible for security incidents caused by circumstances outside the approved scope, except to the extent liability cannot lawfully be excluded.
15. CLOUD AND THIRD-PARTY SERVICES
ARLI GEEKS products and services may rely on third-party providers such as Microsoft, cloud providers, telecommunications providers, internet providers, hosting providers, domain registrars, software vendors, security platforms, AI providers, payment providers, hardware manufacturers and other technology suppliers.
Third-party products and services may be governed by their own terms, licence agreements, privacy policies, service levels, warranties, pricing and availability.
To the extent permitted by law, ARLI GEEKS is not responsible for outages, changes, discontinuation or failures caused solely by third parties outside our reasonable control.
HARDWARE, COMPUTERS AND GAMING PRODUCTS
16. HARDWARE AND PHYSICAL PRODUCTS
Compixite and other ARLI GEEKS channels may sell gaming PCs, custom computers, business computers, laptops, monitors, computer components, keyboards, mice, headsets, gaming accessories, peripherals, networking equipment, servers, storage products, business hardware and other technology products.
Product images may be illustrative.
Manufacturers may change packaging, revisions, components or minor specifications without notice.
Where a particular specification, compatibility requirement, revision or feature is essential, the Customer should confirm that requirement before purchasing.
17. NO TRIAL OR APPROVAL BASIS
Unless expressly agreed otherwise in writing, products are not supplied on a trial, approval, rental or try-before-you-buy basis.
Purchasing, opening, testing or using a product does not create a right to return it because the Customer later decides they no longer want it, no longer need it, prefer another product, ordered the wrong product, found it cheaper elsewhere or their requirements changed.
This section does not affect statutory rights relating to genuine product failures.
18. CUSTOM-BUILT AND SPECIAL-ORDER PRODUCTS
Custom-built computers, configured systems, customised products and special-order products may involve procurement, assembly, configuration, testing, labour, software provisioning and non-refundable supplier commitments.
Once procurement, assembly, configuration or provisioning has commenced, cancellation may result in reasonable costs and non-refundable supplier charges being payable, to the extent permitted by law.
Customisation does not limit statutory rights where goods fail to comply with an applicable consumer guarantee.
19. PRODUCT COMPATIBILITY
Customers are responsible for checking product compatibility where they independently select a product without relying on advice from ARLI GEEKS.
Compatibility may include hardware, operating systems, applications, games, networks, accessories, connectors, drivers, software and third-party systems.
Where a Customer makes a particular purpose known to ARLI GEEKS before purchase and reasonably relies on our recommendation, nothing in this section limits rights that may apply under Australian law.
20. GAMING AND COMPUTER PERFORMANCE
Actual computer and gaming performance may vary depending on games and applications, software versions, drivers, operating systems, resolution, graphics settings, cooling, background applications, network conditions, updates and third-party software.
FPS, benchmark or performance figures are indicative unless expressly guaranteed in writing for specific hardware, software and testing conditions.
SOFTWARE, LICENCES AND SUBSCRIPTIONS
21. SOFTWARE AND DIGITAL PRODUCTS
Software, licence keys, cloud subscriptions and digital products may be subject to the terms of the relevant publisher, manufacturer, vendor or service provider.
Customers are responsible for confirming compatibility, system requirements, licence quantities, subscription periods, renewal requirements and intended use before purchasing.
22. SOFTWARE, LICENCE, SUBSCRIPTION AND DIGITAL PRODUCT RETURNS
Customers must review applicable system requirements, compatibility, licence quantities, subscription terms and intended use before purchasing software, licences, subscriptions or digital products.
Except where required by law, software, licence keys, subscriptions and digital products cannot be cancelled, returned or refunded for change of mind once they have been issued, delivered, activated, downloaded, registered, assigned, provisioned, associated with an account, user, device or tenant, accessed or used, or committed with the relevant manufacturer, publisher or vendor.
By purchasing such a product, the Customer acknowledges that provisioning or activation may occur shortly after an order is accepted and that cancellation may no longer be possible after that point.
Where a licence, subscription or digital product has not yet been issued or committed, ARLI GEEKS may consider a cancellation request but is not required to accept it where supplier costs or commitments have already been incurred.
Nothing in this section excludes any right or remedy that cannot lawfully be excluded under Australian law.
23. RENEWALS AND VENDOR CHARGES
Some software licences and subscriptions may renew automatically, have minimum commitment periods, require cancellation notice, involve non-refundable vendor charges or be subject to vendor price changes.
Where ARLI GEEKS has reasonably committed to a non-refundable third-party charge at the Customer's request, that amount remains payable to the extent permitted by law.
DELIVERY, RETURNS AND WARRANTIES
24. DELIVERY
Delivery dates are estimates unless expressly guaranteed.
Delivery may be affected by stock availability, supplier delays, manufacturers, freight providers, customs, transport disruption, weather or circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address.
Unless applicable law or an agreed delivery arrangement requires otherwise, risk in physical goods passes to the Customer when the goods are delivered to the Customer or their nominated recipient.
Title to goods may remain with ARLI GEEKS until full payment has been received, to the extent permitted by law.
25. CHANGE-OF-MIND RETURNS
ARLI GEEKS DOES NOT PROVIDE REFUNDS, EXCHANGES OR RETURNS FOR CHANGE OF MIND UNLESS WE EXPRESSLY AGREE OTHERWISE IN WRITING.
Change of mind includes where a Customer:
- no longer wants the product;
- no longer needs the product;
- orders the wrong item;
- changes their preference;
- finds the product cheaper elsewhere;
- decides another product would be more suitable;
- purchases an incompatible product without relying on ARLI GEEKS advice;
- changes their business or personal requirements after purchase; or
- uses or tests the product and later decides they do not want it.
Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility and requirements before purchasing.
Where ARLI GEEKS voluntarily agrees to consider a change-of-mind return, the product must meet the requirements in Section 27.
Nothing in this section affects any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
26. OPENED, INSTALLED, ACTIVATED OR USED PRODUCTS
For change-of-mind purposes, ARLI GEEKS will not ordinarily accept products that have been opened, removed from sealed manufacturer packaging, unpackaged, assembled, installed, configured, connected, activated, registered, powered on for use, used, altered or damaged.
Products that have been opened or used cannot generally be resold by ARLI GEEKS as new and therefore are not eligible for a voluntary change-of-mind return unless ARLI GEEKS expressly agrees otherwise in writing.
This restriction applies only to voluntary or change-of-mind returns.
A faulty product does not need to be unopened or in its original packaging where the Customer is exercising a right or remedy that applies under Australian law.
27. CONDITIONS FOR VOLUNTARY RETURNS
If ARLI GEEKS expressly agrees in writing to accept a voluntary or change-of-mind return, the product must, unless we agree otherwise:
- be unopened and unused;
- remain in the same condition and form in which it was originally supplied;
- remain in its original sealed manufacturer packaging;
- have no damaged, removed or altered seals;
- contain all original accessories, components, manuals and documentation;
- contain all included promotional items;
- have no marks, scratches, damage or signs of use;
- have no Customer registrations, activations or account associations;
- be capable of being resold as a new product; and
- be accompanied by satisfactory proof of purchase.
ARLI GEEKS may inspect a voluntarily returned product before accepting the return.
If the product does not satisfy these conditions, we may refuse the voluntary return.
Where permitted by law, a voluntarily accepted change-of-mind return may also be subject to reasonable return freight costs, supplier charges, administration costs or restocking costs, provided those charges are disclosed before we agree to accept the return.
Acceptance of a voluntary return in one instance does not create an obligation to accept another return.
These conditions apply only to voluntary or change-of-mind returns and do not restrict rights relating to faulty products that cannot lawfully be excluded.
28. FAULTY PRODUCTS AND CONSUMER GUARANTEES
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where a Customer reports a potential product fault, ARLI GEEKS may reasonably inspect the product, test the product, perform reasonable troubleshooting, request details of the reported fault, request proof of purchase, request the serial number or Service Tag, arrange assessment by the manufacturer, distributor or authorised service provider, or obtain technical information reasonably necessary to determine the nature of the fault.
The appropriate remedy depends on the circumstances, seriousness of the failure and applicable law.
Where permitted by law, ARLI GEEKS may first provide or arrange repair of a failure that does not amount to a major failure.
Nothing in these Terms requires a Customer making a legitimate faulty-product claim to return the product unopened or in its original packaging.
A Customer is not entitled to a remedy merely because they changed their mind, found the product cheaper elsewhere, no longer require the product, damaged or misused the product, made unauthorised modifications that caused the problem, or were informed of the relevant defect before purchasing, subject to applicable Australian law.
29. RETURN AUTHORISATION AND PRODUCT ASSESSMENT
Customers should contact ARLI GEEKS before returning a product.
We may request an order or invoice number, product serial number or Service Tag, description of the reported problem, photographs or videos, diagnostic information, troubleshooting results and other information reasonably required to assess the request.
ARLI GEEKS may issue return instructions or a return authorisation before accepting a product for assessment. Products returned for fault assessment should include components, power supplies, accessories or other items reasonably required to reproduce and test the reported problem.
ARLI GEEKS may test the product or arrange testing by the manufacturer, distributor or an authorised service provider.
If assessment determines that the product does not have the reported fault, the problem was caused by misuse, the product was physically damaged after supply, an unauthorised modification caused the problem, or no remedy is required by law, the product may be returned to the Customer.
Where permitted by law, reasonable assessment, freight or service costs resulting from an incorrectly claimed fault, misuse or Customer-caused damage may be payable by the Customer.
Where a product is confirmed to have a failure for which ARLI GEEKS is required to provide a remedy, return and assessment costs will be handled as required by applicable law.
30. MANUFACTURER AND VENDOR WARRANTIES
Products supplied by ARLI GEEKS may include a warranty, support entitlement or service program provided directly by the originating manufacturer, distributor or vendor.
Examples may include direct manufacturer warranty services provided by companies such as Dell, HP, Lenovo and other technology manufacturers.
Manufacturer or vendor warranties are additional to, and do not replace, any rights or remedies that cannot lawfully be excluded under Australian law.
Where direct manufacturer or vendor support is available, Customers may choose to contact the manufacturer or vendor directly.
ARLI GEEKS may also recommend direct manufacturer or vendor support where it is reasonably expected to provide the fastest or most efficient resolution, including access to remote diagnostics, replacement parts, authorised repair centres, onsite technical service, replacement products or specialist manufacturer support.
ARLI GEEKS may provide information reasonably required to identify the appropriate manufacturer warranty process.
A Customer is not required to deal exclusively with the manufacturer where ARLI GEEKS has obligations as the supplier under applicable Australian law.
Where ARLI GEEKS is legally required to provide a remedy as the supplier, we will provide the remedy required by applicable law.
31. WARRANTY PROCESSING AND TIMEFRAMES
Where ARLI GEEKS agrees or is required to facilitate a warranty assessment, repair or replacement involving an originating manufacturer, distributor or vendor, the processing timeframe may depend on circumstances outside ARLI GEEKS' reasonable control.
These may include manufacturer or vendor assessment times, diagnostic procedures, availability of replacement parts, replacement product availability, authorised repair centre availability, freight and transport, supplier processing, vendor approval procedures, product availability and the location from which parts or products must be sourced.
ARLI GEEKS does not guarantee a specific number of days for completion of a manufacturer or vendor warranty process unless we expressly agree to that timeframe in writing.
Where a manufacturer, distributor or vendor is responsible for assessing, repairing or replacing the product, the expected completion time will be subject to the time reasonably required by that provider.
ARLI GEEKS will take reasonable steps to progress a warranty matter that we are handling and, where reasonably practicable, provide updates when material information becomes available.
Delays caused by the originating manufacturer, distributor, authorised repairer, freight provider or availability of parts are outside ARLI GEEKS' direct control.
Nothing in this section permits ARLI GEEKS to delay or avoid a remedy that we are required to provide within a reasonable time under applicable Australian law.
Manufacturer warranty assistance does not include unrelated general IT support, software troubleshooting, operating system configuration, data backup or recovery, user setup, migration, malware removal, application support or other professional services unless those services are included in an applicable service agreement or are required as part of a remedy ARLI GEEKS is legally obliged to provide.
32. MANUFACTURER WARRANTY CONDITIONS
A manufacturer's voluntary warranty may have its own duration, exclusions, registration requirements, service procedures, onsite service conditions, repair processes and support requirements.
Customers using a manufacturer's voluntary warranty are subject to that manufacturer's warranty conditions.
Expiry or invalidation of a manufacturer's voluntary warranty does not remove any statutory rights that may continue to apply under Australian law.
33. REPAIRS AND CUSTOMER DATA
Where hardware containing Customer data is submitted for repair, testing or warranty assessment, Customers should, where practicable, back up important data, remove unnecessary confidential information and provide only credentials reasonably required for the work.
Repair or warranty work may sometimes involve resetting devices, reinstalling operating systems, replacing storage, removing applications, updating firmware or restoring factory settings.
Where applicable Australian law requires a repair notice or other disclosure, that notice will be provided separately.
WEBSITES, MARKETING AND AI
34. WEBSITE AND DIGITAL SERVICES
Website and digital marketing services may include design, development, ecommerce, hosting coordination, content, advertising, analytics and marketing.
Customers are responsible for approving content before publication, ensuring supplied materials are lawful, ensuring they have rights to supplied content, reviewing claims relating to their business, maintaining required legal notices and policies, and approving advertising campaigns and budgets.
ARLI GEEKS does not guarantee particular search rankings, visitor numbers, leads, sales, conversion rates, advertising results or revenue.
Results may be affected by competition, search algorithms, advertising platforms, market conditions and the Customer's own products or services.
35. AI AND AUTOMATION
Agentixite and other ARLI GEEKS services may use or implement artificial intelligence and automated technologies.
AI-generated or automated outputs may contain errors, omissions, inaccurate information, unexpected results or inappropriate recommendations.
Customers should review material outputs before relying on them for important decisions.
Unless expressly agreed otherwise, AI-generated outputs are not intended to replace professional legal, financial, medical or other regulated professional advice.
Customers remain responsible for ensuring their use of AI and automation services is appropriate and lawful.
INTELLECTUAL PROPERTY, CONFIDENTIALITY AND PRIVACY
36. INTELLECTUAL PROPERTY
Each party retains ownership of intellectual property owned before an engagement.
Unless otherwise agreed:
- ARLI GEEKS retains ownership of its methodologies, templates, tools, frameworks, processes, code libraries, systems and know-how;
- Customers retain ownership of their pre-existing content, trademarks and information;
- third-party materials remain subject to third-party intellectual property rights; and
- ownership or licensing of specifically commissioned deliverables is determined by the applicable quotation or agreement.
Any licence to use ARLI GEEKS-owned deliverables is subject to payment of applicable fees.
37. CUSTOMER-SUPPLIED MATERIALS
Customers are responsible for ensuring they have the right to provide and authorise use of any content, images, software, credentials, data, trademarks or other materials supplied to ARLI GEEKS.
To the extent permitted by law, ARLI GEEKS is not responsible for claims arising solely because Customer-supplied material was provided without appropriate authority.
38. CONFIDENTIALITY
Each party must take reasonable steps to protect confidential information received from the other party.
Confidential information may only be used for purposes connected with the relevant engagement.
These obligations do not apply to information that is publicly available other than through a breach, was lawfully known before disclosure, is independently developed, is lawfully received from another source or must be disclosed by law.
39. PRIVACY
Personal information is handled in accordance with the ARLI GEEKS Privacy Policy and applicable Australian privacy law.
Customers remain responsible for their own privacy obligations and for ensuring they have authority to provide ARLI GEEKS with personal or sensitive information and access to Customer systems.
LIABILITY AND RISK
40. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.
Subject to the preceding paragraph and to the maximum extent permitted by law, ARLI GEEKS excludes warranties, conditions, representations and liabilities that are not expressly stated in these Terms or an applicable written agreement.
To the maximum extent permitted by law, ARLI GEEKS is not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, anticipated savings, business opportunity, goodwill or productivity, except to the extent such liability cannot lawfully be excluded.
To the maximum extent permitted by law, ARLI GEEKS is not responsible for loss or damage caused or contributed to by:
- Customer misuse or negligence;
- unauthorised Customer or third-party changes;
- failure to follow instructions or recommendations;
- incorrect or incomplete information provided by the Customer;
- Customer systems outside our approved scope;
- unsupported or end-of-life technology disclosed to the Customer;
- Customer failure to maintain backups where backup responsibility was not assigned to us;
- third-party products or services outside our reasonable control;
- actions of another service provider;
- malicious activity or cyber attacks that could not reasonably have been prevented within the agreed service scope; or
- circumstances outside our reasonable control.
Where applicable law permits ARLI GEEKS to limit its liability for a particular product or service, our liability may, where reasonable and permitted by law, be limited to replacement or repair of goods, payment of the reasonable cost of replacing or repairing goods, re-supply of services, or payment of the reasonable cost of having the services supplied again.
Any limitation applies only to the extent permitted and enforceable under applicable law.
Nothing in these Terms excludes liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded.
41. NO ADDITIONAL WARRANTY OR LIABILITY
ARLI GEEKS does not voluntarily assume any guarantee, warranty, indemnity, responsibility or liability beyond obligations expressly accepted by ARLI GEEKS in an applicable written agreement and obligations that cannot lawfully be excluded under applicable Australian law.
General descriptions, marketing statements or promotional material do not create additional warranties, guarantees or service levels unless expressly incorporated into an approved written agreement.
42. NO GUARANTEED BUSINESS OUTCOME
Except where expressly agreed in writing, ARLI GEEKS does not guarantee that a product or service will increase revenue, achieve a particular financial result, eliminate technology risk, prevent all business interruption, prevent every cyber incident, maintain uninterrupted availability or achieve a particular commercial outcome.
Our obligations are limited to supplying the agreed products and services according to the applicable approved scope and applicable law.
43. EVENTS OUTSIDE REASONABLE CONTROL
Neither party is responsible for delay or failure caused by events outside its reasonable control, including natural disasters, fire, severe weather, utility failure, widespread internet or telecommunications outages, major cyber incidents, government action, industrial disruption, supply-chain interruption, transport disruption or widespread third-party platform outages.
The affected party must take reasonable steps to minimise the impact where practicable.
Payment obligations for products or services already supplied are not removed by this section.
SUSPENSION, CANCELLATION AND DISPUTES
44. SUSPENSION AND TERMINATION
We may suspend or terminate affected services where reasonably necessary because of material non-payment, unlawful use, serious security risk, material breach of an agreement, abuse of personnel or systems, or circumstances making continued service unlawful or unsafe.
Where reasonably practicable, we will provide notice and an opportunity to address the issue.
Termination does not remove payment obligations for products, licences, supplier commitments or services already supplied or properly incurred.
45. CANCELLATION AND RESCHEDULING
Cancellation and rescheduling conditions may vary depending on the service or product.
Where cancellation causes unavoidable reasonable costs, including supplier commitments, licences, custom procurement, allocated specialist resources, travel, accommodation or third-party charges, those costs may remain payable to the extent permitted by law.
Any specific cancellation terms will be identified in the applicable quotation, booking or service agreement.
46. COMPLAINTS AND DISPUTES
If you have a concern about a product, service or invoice, please contact ARLI GEEKS so we can attempt to resolve the issue.
The parties should act reasonably and in good faith when attempting to resolve a dispute.
Nothing in this section prevents either party from exercising rights available under Australian law.
GENERAL PROVISIONS
47. ELECTRONIC ACCEPTANCE
Acceptance may occur electronically, including by approving a quotation, clicking an acceptance checkbox, submitting an online order, issuing an accepted purchase order, making payment or instructing ARLI GEEKS to proceed.
Electronic acceptance may constitute acceptance of these Terms and applicable transaction documents.
48. ENTIRE AGREEMENT
These Terms together with the applicable quotation, order, proposal, service schedule, project scope or written agreement form the agreement relating to the relevant transaction.
They replace prior discussions or representations about that particular transaction to the extent permitted by law.
Nothing in this section excludes rights or liabilities that cannot legally be excluded.
49. SEVERABILITY
If any provision of these Terms is invalid or unenforceable, it will be read down where reasonably possible.
If it cannot be read down, that provision may be severed without affecting the remaining provisions.
50. WAIVER
A failure or delay in exercising a contractual right does not automatically waive that right.
A waiver applies only to the particular circumstances for which it is given.
51. CHANGES TO THESE TERMS
ARLI GEEKS may update these Terms from time to time to reflect changes in products and services, technology, business operations, supplier requirements or applicable law.
Updated Terms apply to new transactions and engagements from the published effective date.
A material change will not retrospectively alter an existing fixed-term agreement or approved project scope unless the applicable agreement permits it, the change is required by law, or the parties agree.
52. GOVERNING LAW
These Terms are governed by the laws applicable in New South Wales, Australia.
Subject to rights that cannot legally be restricted, the parties submit to the courts and tribunals having jurisdiction in New South Wales.
53. ONLINE PURCHASE ACKNOWLEDGEMENT
When purchasing products through Compixite or another ARLI GEEKS online sales channel, the Customer acknowledges:
By placing your order, you confirm that you have reviewed the product specifications, compatibility requirements and order details and agree to the ARLI GEEKS Terms & Conditions.
ARLI GEEKS does not offer change-of-mind returns. Any voluntary return accepted by ARLI GEEKS must satisfy the return conditions contained in these Terms, including being unopened, unused, complete, in its original sealed packaging and in the same condition and form in which it was supplied.
Software, licence keys, subscriptions and digital products cannot be cancelled or refunded for change of mind once issued, activated, downloaded, registered, assigned or provisioned, except where required by law.
Manufacturer and vendor warranty processing times may vary and may depend on the time reasonably required by the originating manufacturer, distributor, authorised repairer or vendor.
Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
54. CONTACT US
For questions about these Terms, products, orders or services, contact:
ARLI GEEKS Pty Ltd
Email: info@arligeeks.com
Phone: 1300 59 00 55
Address: Level 5, Nexus Building, 4 Columbia Court, Norwest NSW 2153, Australia
Contact Information
If you have any questions about these Terms or how they apply to your use of ARLI GEEKS, our brands please contact us using the details below:
ARLI GEEKS Pty Ltd
L5, Nexus Building, 4 Columbia Court, Norwest NSW 2153, Australia
Email: info@arligeeks.com
Phone: 1300 59 00 55
We will do our best to respond promptly and work with you to address any concerns.
Contact us today for a professional consultation.